Responsible Gambling
At Jackpot Lounge, we want gambling to remain a leisure activity that fits within your limits. Player safety and controlled play matter, so we provide account tools to help you manage your activity, take a break or stop playing. Use these options whenever you need to reassess your habits or make more room for other priorities.
Our approach to player protection
Safer gambling starts with clear personal boundaries. Set limits that reflect what you can comfortably spend and how much time you want to play. These tools can support your decisions, but it is important to check in with yourself regularly and act early if gambling no longer feels manageable.
JackpotLounge provides account controls for managing play, including deposit, wager and loss limits, session limits, reality checks, temporary breaks and self-exclusion. You can adjust ordinary limits through your account. Choose settings carefully, and review them before continuing to play.
Set limits and manage your time
Deposit and loss limits
Daily, weekly and monthly deposit limits are available to help you plan spending in advance. Loss limits can also help you set a boundary for how much you are prepared to lose. A wager limit is available for managing the amount you stake. Set limits at a level that works for your personal budget, and do not increase them to try to recover losses.
Session limits and breaks
Session controls can be set from 30 minutes to 6 hours. When your selected session ends, you are logged out. Reality checks can remind you how long you have been playing. If you need time away, temporary breaks are available from 24 hours to 6 weeks. Longer self-exclusion is also available.
Self-exclusion and account closure
Choose self-exclusion if you want to prevent yourself from playing for a longer period. If you want to close your account, contact customer support. Before taking a break or requesting closure, consider whether you would benefit from speaking with someone you trust or seeking professional support.
Notice changes in your behaviour
It may be time to pause if you are spending more time or money than planned, repeatedly trying to win back losses, hiding your play from others, or finding it difficult to stop. These can be reasons to use an account break, set stricter limits or seek support. You do not need to wait until things feel serious to take action.
Tips for keeping play controlled
- Decide on a time and spending limit before you begin.
- Take regular breaks and use reality checks to keep track of time.
- Avoid increasing limits or continuing to play to recover losses.
- Step away if gambling starts to affect your wellbeing or daily responsibilities.
Professional help and support
Support organisations listed as resources include Gambling Therapy and GamBlock. Consider reaching out to a professional support service if you are concerned about your gambling or would like help making a plan to stop. Asking for support is a practical step, and you can take it at any time.