Privacy Policy

This Privacy Policy explains how Jackpot Lounge collects, uses, stores and protects information when you use our website and services. We take user privacy seriously and aim to handle personal information carefully. It also describes the choices available to you regarding your information.

Information We Collect

The information we collect depends on how you use your account and our services. It may include details you provide when creating or updating an account, contacting support, or completing account checks. This can include your name, contact details, date of birth, address, account preferences and information you provide in messages to us.

We may also collect technical data, such as your IP address, device and browser information, language settings, pages visited, and the dates and times of activity. Transactional data may include deposits, withdrawals, payment method details and account activity. We do not need full payment credentials where these are handled directly by a payment service.

How We Use Information

We use information to provide and maintain account services, process transactions, respond to enquiries, and keep account records accurate. It may also help us protect accounts, identify unusual activity, maintain the security of our services, and understand how the website is used so we can address technical issues.

Where you have chosen to receive relevant communications, we may use your contact details to send them. You can update available communication preferences through your account or by contacting support.

Data Protection and Storage

We use appropriate measures intended to protect personal information from unauthorised access, loss, misuse or alteration. Access to account information is limited to people and service providers who need it for relevant operational purposes. No method of storing or transmitting information can be guaranteed to be completely secure, so we encourage you to keep your login details private and use a secure device.

Information is kept for as long as it is needed for the purposes described in this Policy, including account administration, transaction records, security and support. The period may depend on the type of information and the circumstances. When information is no longer needed, it may be deleted or otherwise handled appropriately.

Cookies and Tracking Technologies

JackpotLounge may use cookies and similar technologies to support website functions, remember preferences, maintain sessions and understand general site activity. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

Sharing Information

We may share relevant information with third-party providers that help us operate account, payment, security, technical or support services. Information may also be shared where necessary to protect users, address suspected misuse, or respond to a valid request. We do not describe specific providers here, and we limit sharing to information relevant to the purpose.

Your Privacy Choices

You can ask to access personal information associated with your account and request that inaccurate details be corrected. You may also ask us to delete information, subject to any continuing need to keep it for account, security or transaction purposes. You can make a request through the available support channels. We may ask for information to confirm that the request relates to your account.

Updates to This Policy

We may update this Privacy Policy when our information practices change. The latest version will be published on this page. Please review it from time to time to stay informed about how we handle information.